FAQs

 Q: Delivery or collection?

We can arrange your order to be collected from either our Bridge of Allan or Edinburgh shops if you prefer to pick up in person. The shops are open 7 days and full opening hours are on our website. We will send you a mail to let you know when your order is ready to pick up.


Q: How do I select between the two?

Simply choose your preferred delivery option during the purchase process.


Q: What do I pay for delivery?

Shipping is free on all Duty Paid UK orders over £150.

Orders under £150 are charged an initial £8 incl. VAT for deliveries weighing up to 20kgs (approximately 18 bottles of wine). Orders over this weight are charged an additional £0.27 per kilo.

Your delivery charge will be calculated and confirmed to you prior to the final confirmation of your order.

All stock bought from Bond will be charged at delivery cost as quoted by the bond. As this varies dependent on the location of the wines and ultimate destination this will be quoted to you at the point of billing for VAT and duty.


Q: Where do you ship to and when will it arrive?

We use leading carrier APC Overnight, providing a Track and Trace Next Day Service.

All orders confirmed by us before 12 noon will be eligible for next day delivery.

Deliveries are normally between 09.00 and 16.00 Monday to Friday and a signature is required on receipt of delivery.

If you are out a card is left, with an instruction to call the local depot to re-arrange delivery. Alternatively you can inform us to “leave safe”, “leave with a neighbour”, “leave in garage” etc. and we will pass this information onto APC driver. Please remember that, in accordance with our Terms & Conditions, alcohol will only be left with persons over 18 Years Old.

A shipping confirmation email will be sent when your order has been processed and shipped. You will be provided  with a delivery date and a consignment number which allows you to track your order on the APC Overnight web site:
http://www.apc-overnight.com/

We use Mailsafe packaging and double walled cardboard boxes for secure shipping of all bottles. Clear labelling marked FRAGILE is applied and all our despatches are processed on APC Overnight LIQUID PRODUCT service.
 

UK mainland deliveries are overnight from confirmation of despatch with the exception of the following postcodes where deliveries are made on a 2 to 5 day service from despatch : 
AB37-38, IV21-24, IV26-28, IV40, IV52-54, KW5, KW11-14, PA36, PA40, PH31, Ph33-41, PA80


For non mainland orders please place the order, selecting "collect in store" and place "quote delivery" in notes. We will  then let you know the best delivery option and cost. If you approve then we can take the payment via your card secured on SagePay - you will still have the opportunity to cancel the sale if the quoted delivery charge does not  meet your approval.

Q What is your Returns Policy?

See our terms and conditions for full details


 

 

 

 


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find us
Bridge of Allan
Edinburgh
Inverness
2 Henderson Street
Bridge of Allan FK9 4HT
shop@woodwinters.com
01786 834 894
Opening hours:
Mon- Sat: 10 - 7; Sunday: 1 - 5
Open Until 8pm Fri & Sat
91 Newington Road
Edinburgh EH9 1QW
edinburgh@woodwinters.com
0131 667 2760
Opening hours:
Mon - Tue: 10 - 7, Wed - Sat: 10 - 9
Sunday: 1 - 5
Bow Court, 74 Church Street
Inverness IV1 1HB
inverness@woodwinters.com
01463 225 656
Opening hours:
Mon - Wed: 10 - 7; Thu - Fri: 10 - 8
Sat: 10 - 7; Sun: Closed
Registered as WoodWinters
Unit 4 15 Borrowmeadow Road
Stirling
FK7 7FB
01786 469624 info@woodwinters.com
Office hours: 9 - 5 Mon - Fri
Registered in Scotland SC272664 VAT no. 852 9854 80 All rights reserved. You must be 18 or over to order.
Decanter fine wine awardsDecanter fine wine awardsInternational Wine Challenge Scottish regional merchant of the yearSagePay verified secure payments 

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